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Troubleshooting

The app under test must be reachable

For cloud execution, your target URL must be reachable over the public web.

If your app is behind a firewall, VPN, IP allowlist, or private network, runs may fail to load pages.

Quick checks

  • Try opening the URL from a different network/device
  • Confirm your environment is reachable without internal-only access

Login limitations

Supported

  • Credentials-based login inside your app (username/email + password)

Not supported (currently)

  • SSO / third-party authentication flows (Google, GitHub, Microsoft, etc.)

If your main journey requires SSO, consider using: - a staging environment without SSO, or - a credentials-based test-user flow

The test gets stuck early

Try:

  • Reducing steps per flow
  • Reducing the number of flows
  • Narrowing focus areas to a single page/feature (e.g. “dashboard” only)
  • Adding a short guideline like:
  • “Avoid logout”
  • “Avoid destructive actions”
  • “Do not submit payment / do not delete items”

Unexpected results or behavior

If the behavior differs from what you expected:

  • Re-run the suite after your fix
  • Compare the latest run to a previous run to validate the change and detect regressions

What to send support

Include:

  • Application URL
  • Run / suite name (or run ID, if available)
  • What you expected vs. what happened
  • A screenshot snippet (if you have it) or copied issue text

Contact: support@vibetesting.me